Are you a technology professional who thrives on building relationships, coordinating multiple stakeholders and delivering exceptional customer experiences?
We're recruiting for a Technology Services Manager to join one of Europe's leading event venues. This is a unique opportunity to combine your technical knowledge with outstanding communication and project coordination skills, acting as the bridge between customers, internal IT teams, sales and external technology partners to ensure world-class event delivery.
About the role:
This is a highly visible, customer-facing position where success is built on communication, networking and stakeholder management. You'll become the central point of contact for all event technology requirements, working closely with event organisers, IT Sales, internal Technology teams and managed service providers to ensure every event is delivered seamlessly from planning through to post-event review.
You'll need to confidently build relationships with key stakeholders, manage expectations, communicate technical information to both technical and non-technical audiences, and coordinate multiple teams to deliver outstanding service. Strong interpersonal skills are every bit as important as your technical understanding.
Key Responsibilities:
- Build and maintain strong relationships with event organisers, internal teams and technology partners.
- Coordinate networking, Wi-Fi and technology requirements for large-scale live events.
- Act as the primary technology contact before, during and after each event.
- Work closely with IT Sales to ensure customer requirements are achievable and commercially viable.
- Coordinate technical teams and third-party suppliers to deliver services successfully.
- Communicate effectively with key stakeholders, providing clear updates and managing expectations throughout the event lifecycle.
- Lead incident communications during live events, ensuring stakeholders remain informed while driving issues through to resolution.
- Identify risks early and coordinate solutions before they impact delivery.
- Conduct post-event reviews and continuously improve technology processes and services.
What We're Looking For:
We're looking for someone with experience in a customer-facing technology environment who enjoys working with people just as much as technology.
You'll ideally have:
- Strong networking knowledge (enterprise networks, Wi-Fi and infrastructure).
- Excellent communication and stakeholder management skills.
- Experience coordinating multiple teams and managing competing priorities.
- The ability to communicate confidently with senior stakeholders, customers and technical specialists.
- Experience supporting live environments where quick decision making is essential.
- A collaborative approach with a genuine focus on customer service and relationship building.
Benefits include:
Alongside a salary of £45,000 - £50,000, you'll receive an excellent benefits package including:
- Annual bonus
- Pension with double employer match up to 15%
- Private healthcare
- Life insurance
- Cycle to Work scheme
- On-site gym
- Free on-site parking
- Hybrid working (typically four days in the office)
Apply now to Leep Talent and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
Salary: Up to £50k
Reference: LR016