IT Onsite Technician

Manchester Up to £35k

 

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IT (Skills Bootcamp)

About the role:

As an IT Onsite Technician, you will install, maintain, and repair computer systems and equipment.

You will also provide routine technical support and checks assisting the wider teams to ensure the continuous availability of the IT network, infrastructure, and equipment within the SLA’s.

Responsibilities:

  • Responsible for asset control and stock ordering of devices as required.
  • Assist users with hardware issuing or replacement as required.
  • Responsible for ensuring that issues and support requests are resolved within defined SLA.
  • Responsible for ensuring that issues and support requests are documented within the ITSM tool.
  • Responsible for sending devices off to repair and liaising with the vendor
  • Adhering to processes and procedures.
  • Mobile phones setup.
  • Hardware refreshes.
  • Provide additional support to client and internal meeting rooms.
  • Daily Backup Tape Changes.
  • Hardware maintenance and assisted troubleshooting of Storage Controllers and Server Controllers.
  • Replacement of Storage Disks and Server Blades as and when required.
  • Physical daily checks of system hardware health and lights including but not limited to:
  • MER/SER daily checks of Room Systems including Aircon, Fire Suppression and UPS Systems.
  • Switch Upgrades, Console and Backups, some proficiency in network skills.
  • Cable Tracing as required to troubleshoot any issues in Comms Rooms for Server/Network infrastructure.
  • Troubleshooting with onsite wireless issues and deployments, up to and including local surveys.
  • Chaperoning Vendors during maintenance work and tasks.
  • Participate in project work as required, including non-business hour deployments (e.g., nights and weekends).
  • Assisting with Video Conferencing serving our clients in the meeting rooms as required.

Requirements:

  • BA/BS degree or equivalent preferred.
  • Broad software application skills desired.
  • Demonstrated ability to master new software applications and technologies.
  • Prior experience with a ticketing system strongly preferred.
  • Proficiency in network skills.
  • Must have at least 2+ years’ experience with Windows operating systems and hardware in a computer support related setting; experience working in a networked environment.
  • Working knowledge of ITIL service management and its processes is highly advantageous.
  • Knowledge of AV systems and telecommunications would be beneficial.

What’s in it for you?

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

  • Competitive basic salary (reviewed annually)
  • Flexible, hybrid working policy
  • Generous bonus scheme
  • Up to 25 days holiday (rising to 28 days with service)
  • Holiday exchange scheme
  • Private medical insurance
  • Enhanced parental leave
  • Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.

About the client

The client is a forward-thinking organisation of independent law firms. With a global footprint spanning numerous offices across multiple countries and thousands of legal professionals, the organisation combines deep local market knowledge with a broad international perspective. This enables it not only to anticipate developments but also to actively shape them.

In a fast-changing world, where technology plays an increasingly important role in delivering global strategies, the organisation provides clear, pragmatic, business-focused advice. This supports clients of all sizes in navigating complexity with confidence.

The organisation takes a highly client-centric approach, placing client priorities at the core of its work. Its legal professionals are recognised experts in their respective fields, offering exceptional attention to detail and depth of insight.

A future-oriented mindset underpins everything it does. This approach enables the organisation to anticipate emerging challenges, respond with agility, and foster innovation in developing effective solutions.

It is also committed to building a diverse, inclusive, and supportive culture. Through a strong focus on social responsibility, it strives to create an environment where all individuals can maximise their potential and succeed.

 

Apply now to Leep Talent and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.

Salary: Up to £35k  

Reference: LR012