Finance Systems IT Support Analyst

About the role:

The Finance Systems IT Support Analyst will act as the dedicated technical specialist for all Finance-related systems, providing expert-level support, system administration, and data management across platforms such as Microsoft Dynamics, SQL, Continia, Metabase, DBT, and associated tools.

In addition to Finance systems expertise, the role will provide general IT support, contributing to the stability, integration, and performance of business-critical applications across the organisation.

Responsibilities:

Finance Systems Administration & Support

• Serve as the primary IT point of contact for Finance systems, ensuring smooth operation and timely issue resolution.
• Support and administer Microsoft Dynamics, Continia, and related financial applications.
• Develop and maintain SQL scripts, queries, and reports to support Finance data analysis and system integrations.
• Manage data pipelines and transformations using DBT and other ETL tools to ensure data accuracy and integrity.
• Maintain and optimise Metabase dashboards and reports, ensuring reliable, insightful financial reporting.
• Oversee user access, permissions, and system configurations in accordance with IT and Finance policies.

Collaboration & Continuous Improvement

• Work closely with Finance teams to understand system needs, recommend improvements, and implement solutions.
• Collaborate with vendors and internal IT teams on system upgrades, integrations, and performance enhancements.
• Document system configurations, processes, and best practices to support training and compliance requirements.
• Identify opportunities to automate workflows and improve reporting efficiency across Finance systems.

General IT Support

• Provide Level 1–3 IT support during periods of low Finance system demand, contributing to the overall IT service function.
• Support data integrity, backup, and compliance processes in collaboration with IT Operations.
• Assist with audit preparation, ensuring Finance systems meet internal and external compliance standards.

Requirements:

Essential:

• Strong hands-on experience with Microsoft Dynamics (Finance modules) and Continia.
• Proficient in SQL for query writing, data manipulation, and reporting.
• Working knowledge of Metabase (or similar BI tools such as Power BI, Tableau).
• Experience with DBT for data transformation and pipeline management.
• Understanding of financial processes (e.g., ledgers, invoices, reporting).
• Excellent troubleshooting, communication, and documentation skills.

Desirable:

• Exposure to ERP or finance system integrations and data warehousing concepts.
• Experience supporting or developing APIs or data exchange workflows.
• Familiarity with Power Automate, Power BI, or Azure Data Services.
• Experience within construction, property, or professional services industries.

Key Competencies

• Analytical mindset with strong attention to detail.
• Collaborative communicator who can bridge Finance and IT teams.
• Problem-solver with a proactive and structured approach.
• Adaptable and capable of managing multiple priorities effectively.
• Customer-focused and committed to delivering high-quality system support.

Reference: LR014