1st Line Support Technician

Dunstable Up to £27k

 

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CompTIA Engineer

Job Summary:

The 1st Line Support Technician will join the Customer Support Team providing administrative and remote support to our client's fast-growing customer base. You will report directly to the 1st Line Team Leader who works within the Customer Operations group. You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team. You will not be a call logger, with the expectation being that you can resolve at least 85% of all the incidents you log yourself.

You will be part of a fast-growing team of support specialists and will be expected to bring your own skills and customer service into the team and contribute to the general learning environment we have created at the company.

Soft Skills:

Customer facing communications

  • Good understanding of the culture of SMEs
  • Outstanding verbal and written communications skills
  • Very strong customer care and client facing skills both remotely and face to face
  • Ability to convey technical solutions to non-technical people
  • Excellent telephone manner
  • Organised, focused, and rigorous
  • Proven problem-solving skills
  • Able to work in a team environment

Internal communications

  • Strong team focus and ability to work with and without direct supervision
  • Ability to be calm and think logically when under pressure
  • Ability to work both within a team and be self-motivated
  • Logical approach to challenges

Organisation Skills

  • Strong ability to multi-task and deliver tasks within strict deadlines
  • Must have desire and ability to innovate and develop new skills on the job
  • Proven troubleshooting abilities for resolving problems

Technical Skills:

Experience

1 year experience on helpdesk support or similar IT support role (ideally in a commercial environment), beneficial

Technical qualities

  • Microsoft Windows 8 to 11
  • Office 2010 - 2019 – especially Outlook
  • Office 365 – All features
  • PC Hardware troubleshooting and optimisation
  • Network Printers
  • Routers and WAP knowledge / exposure
  • Good understanding of Network Technology VLAN and IP routing protocols
  • Understanding of Enterprise anti-virus suites

Qualifications (Highly Desirable)

  • MCSA Windows 10 (Retired but valid)
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • MCSA Microsoft Office 365 (Retired but valid)
  • Part requirement for Microsoft 365 Enterprise Administrator role

70-697 - Implementing & Managing Windows 10

70-698 - Installing and configuring Windows 10

Or

MD-100 – Windows 10

MD-101 – Managing Modern Desktops

Or

70-346 - Managing Office 365 Identities and Requirements

70-347 - Enabling Office 365 Services

Or

MS-100 - Managing Office 365 Identities and Requirements

MS-101 - Microsoft 365 Mobility and Security

Or

MS-102 – Microsoft 365 Administrator

Apply now to Leep Talent and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.

Salary: 27,000k

Reference: LR021