Account Executive (B2C)– CPD and Short Courses (Self-funded) Sales

About us:

At Leep Talent, part of the Leep Group, we are committed to powering up potential for individuals and organisations through high-quality training, apprenticeships and professional development. As a collective of specialist training providers, the Leep Group works together to deliver a complete, people-first training solution, supporting learners and employers across the UK.

Leep Talent specialises in IT, digital and HR training, delivering apprenticeships, skills bootcamps and short courses designed around real workplace needs. Our programmes are employer-led and focused on building practical skills, confidence and long-term career resilience. Key qualifications include recognised CIPD, CompTIA and Microsoft certifications, ensuring learners gain industry-relevant knowledge that makes an immediate impact.

Across the Leep Group, we support over 20,000 learners each year, helping people at every stage of their career journey, from pre-employment and entry-level training through to upskilling and career progression. With a strong focus on accessibility and social impact, many of our programmes are 100% government-funded, removing barriers and creating opportunity for all.

We believe the world of work is evolving, and real progress happens when organisations look beyond job titles and qualifications to focus on the whole person, their skills, strengths and ambition. That belief sits at the heart of everything we do.

Together with our other brands across the Leep Group, Leep Talent provides a 360-degree, career-lifecycle approach to skills and workforce development, equipping learners to thrive and empowering employers to build future-ready teams.

Position Overview:

The role is to maintain and build relationships with potential self-funded learners. You will need to efficiently and expertly take them through Leep Talent’s sales cycle, confidently discussing and selling the range of digital and CIPD courses we offer, collecting payment and supporting them onto the programme. Post sale, you will be expected to maintain relationships with self-funded learners identifying opportunities for up and cross sells.

You will be expected to facilitate this process through a variety of duties ranging from undertaking initial sales calls from inbound enquiries, existing contacts in the business, supporting the Candidate Engagement Manager with marketing leads, conversing with candidates via email, phone and face-to-face. Actively supporting the team with retaining candidates until they complete the programme.

Lead Driven – You will relationship manage and convert leads into programme starts.

Resource Driven – You will develop and maintain effective partnerships with referral and engagement organisations to increase candidate uptake, additionally you will proactively search and screen candidates across other departments in the business.

This is a target focused engagement position and will suit anyone who is focused on creating great outcomes for candidates and enjoys working towards and being recognised for achieving KPI’s.

Responsibilities

In common with all staff:

• To support the Leep Talent’s mission, vision, values, and strategic objectives
• To implement Leep Talent’s Equality and Diversity policies
• To take responsibility for one’s own professional development and participate in relevant internal and external activities
• To implement the Leep Talent’s health and safety policies and practices
• To contribute to Leep Talent’s commitment to continuous improvement as identified in Leep Talent's quality assurance systems
• To be committed to Leep Talent’s safeguarding procedures and high priority to be given to the safeguarding of learners

Role Responsibilities:

• Achieving the budgeted KPI activity, including webinars, calls, meetings, and placing candidates on programme
• Managing candidate relationships to the highest standard
• Sourcing of candidates from a range of resources
• Confidently selling Leep Talent’s range of product and services and identifying appropriate upsell and cross sell opportunities.
• Ensuring a positive candidate experience throughout the sales cycle
• Ensuring a smooth enrolment and onboarding process for candidates
• Service calls for those on course, taking action where needed to assist retention.
• Providing accurate forecasting of candidate numbers and pipeline to team manager
• Maintaining accurately a database containing all the sales prospects and timely recording and reporting activity to management
• Liaising with the Marketing team around email campaigns, lead sources and website/brochure content
• Ensure all processes and compliance procedures are followed
• Attending client meetings and events where appropriate
• Working with other people and departments to achieve company objectives
• Supporting team members if they need your help

Candidate Requirements:

Essential Skills

• Excellent inter-personal, verbal and written communication skills
• Experience in a B2C sales environment, or a similar environment ideally selling educational courses
• Must have experience of working to deadlines, KPI’s and processes with effective prioritisation skills
• Experience with CRMs such as Hubspot
• Ability to deal with a diverse range of candidates in a professional manner
• Approachable, confident, motivational and solutions orientated
• Shows continuous drive & determination to succeed
• Ability to influence others for benefit of the business

Desirable Skills

• Experience working with work-based learning/education/private education

General Skills

• Working knowledge of the Microsoft Office Suite (Word, Excel, Outlook and PowerPoint)
• Highly motivated, personable and able to adapt to differing situations
• A team player with an adaptable approach to work
• Commercially astute

Equal Opportunities:

Leep Talent is an equal opportunities employer and is committed to recruiting, appointing, and employing staff in accordance with all relevant legislation and best practice (Equalities Act 2010). Job vacancies are advertised online to ensure they are accessible to all members of the community. The recruitment and selection process is applied fairly and consistently to everyone applying for positions within Leep Talent.

Any feedback on our approach to hiring is always welcome, please feel free to email our Chief Information Officer at Lewis.Fraser@LeepGroup.com

This job description describes (but does not limit) the main duties and responsibilities expected to be undertaken by the employee. This is subject to change and variation by Leep Talent as is necessary to respond to the needs of the business.

All roles at Leep Talent are subject to DBS Checks as part of our safer recruitment process and ongoing commitment to safeguarding all staff and learners in the business.

Salary: £26,000 - £31,000 p.a.

OTE: £8,000 - £10,000

Reference: LI022