The AI Support & Productivity Technician Apprenticeship is a Level 3 programme that develops the technical and professional skills required to support modern digital workplaces. Learners gain experience maintaining digital systems, supporting end users, improving productivity with AI tools such as Microsoft Copilot, strengthening cyber security, and contributing to digital transformation initiatives. 

 The apprenticeship is ideal for individuals working in IT support, service desk, digital support, digital operations, application support or workplace technology roles. It is also suitable for employers looking to upskill existing employees with the latest AI-enabled workplace skills. 

Learners develop practical skills in:

• Digital workplace technologies
• Microsoft 365 and collaboration tools
• AI productivity tools
• Digital systems and applications
• Technical troubleshooting
• Cyber security and data protection
• Stakeholder support and training
• Continuous improvement
• Digital transformation
• AI-assisted digital support

All learning is applied through real workplace projects.

Yes.

The programme introduces learners to modern AI productivity tools, including Microsoft Copilot and other AI-assisted workplace technologies. They learn how AI can improve productivity, automate routine activities, enhance collaboration and support better decision-making while using AI responsibly and securely.

Yes.

The programme builds upon the Digital Support Technician standard and develops all the core skills expected of a modern IT Support Technician. It goes further by embedding AI, automation, digital productivity and workplace transformation throughout the programme.

The programme typically lasts 15 months, including the End-Point Assessment (EPA).

Learners participate in remote workshops, workplace learning, one-to-one coaching and practical business improvement projects throughout the programme.

Yes.

The apprenticeship is delivered remotely through live online workshops, expert coaching, workplace projects and regular progress reviews, allowing learners to apply new skills directly within their organisation.

Throughout the apprenticeship, learners complete projects that solve genuine business challenges.

Projects may include:

• Improving digital support services
• Increasing Microsoft 365 adoption
• Enhancing user productivity
• Implementing AI-assisted improvements
• Strengthening cyber security
• Improving digital processes
• Supporting digital transformation initiatives

These projects provide measurable organisational value while building the learner's portfolio.

Employers develop professionals who can:

• Support digital systems and users
• Improve workforce productivity
• Reduce downtime
• Strengthen cyber security
• Deliver stakeholder training
• Improve digital adoption
• Support Microsoft Copilot implementation
• Drive continuous improvement
• Contribute to digital transformation programmes

Yes.

Many UK employers can fully fund apprenticeship training through their Apprenticeship Levy. Smaller employers may also qualify for government co-investment, making apprenticeships a cost-effective way to develop digital capability across the organisation.

Absolutely.

Many employers use this apprenticeship to develop existing IT support, service desk, digital operations and workplace technology teams. It is an excellent way to future-proof employees by developing AI, digital productivity and continuous improvement skills.

Upon successful completion, learners achieve the Level 3 AI Support & Productivity Technician Apprenticeship.

Learners can also choose one of the following industry-recognised certifications:

• CompTIA AI Essentials
• Microsoft 365 Certified: Copilot and Agent Administration Fundamentals
• Microsoft Certified: AI Business Professional

Successful learners may progress into roles including:

• AI Support & Productivity Technician
• Digital Support Technician
• IT Support Technician
• Service Desk Analyst
• Application Support Technician
• Technical Support Analyst
• Digital Workplace Support Technician
• Systems Support Technician
• Digital Operations Coordinator

The programme also provides a strong foundation for progression into more senior digital support, infrastructure and digital transformation roles.

The skills developed are valuable across almost every industry, including:

• Technology
• Professional Services
• Finance
• Healthcare
• Education
• Retail
• Manufacturing
• Public Sector
• Local Government
• Charities
• Logistics

Any organisation using digital systems can benefit from AI-enabled digital support professionals.

Unlike traditional IT support programmes, this apprenticeship combines technical support with AI productivity, workplace automation, cyber security, stakeholder enablement and digital transformation.

Learners don't just resolve technical issues, they help organisations improve efficiency, adopt AI technologies and maximise the value of their digital workplace.

Learners identify opportunities to improve systems, automate routine tasks, enhance user experience and increase workforce productivity through AI-enabled technologies.

By completing workplace improvement projects, they contribute directly to organisational digital transformation initiatives while developing valuable practical experience.

Throughout the apprenticeship, employers and learners receive dedicated support from experienced coaches.

This includes:

• Programme onboarding
• Regular progress reviews
• Workplace project guidance
• Skills coaching
• Employer review meetings
• EPA preparation
• Ongoing learner support

Our collaborative approach ensures learners remain engaged while employers see measurable value throughout the programme.

Organisations are increasingly looking for professionals who can combine traditional IT support with AI-enabled workplace skills.

This apprenticeship helps employers:

• Increase workforce productivity
• Improve digital adoption
• Reduce service disruption
• Strengthen cyber resilience
• Support Microsoft Copilot and AI implementation
• Future-proof digital support teams
• Build internal capability for long-term digital transformation

By developing employees who can improve both technology and the way people use it, organisations gain lasting value that extends well beyond day-to-day IT support.