Account Director

About us:

At Leep Talent, part of the Leep Group, we are committed to powering up potential for individuals and organisations through high-quality training, apprenticeships and professional development. As a collective of specialist training providers, the Leep Group works together to deliver a complete, people-first training solution, supporting learners and employers across the UK.

Leep Talent specialises in IT, digital and HR training, delivering apprenticeships, skills bootcamps and short courses designed around real workplace needs. Our programmes are employer-led and focused on building practical skills, confidence and long-term career resilience. Key qualifications include recognised CIPD, CompTIA and Microsoft certifications, ensuring learners gain industry-relevant knowledge that makes an immediate impact.

Across the Leep Group, we support over 20,000 learners each year, helping people at every stage of their career journey, from pre-employment and entry-level training through to upskilling and career progression. With a strong focus on accessibility and social impact, many of our programmes are 100% government-funded, removing barriers and creating opportunity for all.

We believe the world of work is evolving, and real progress happens when organisations look beyond job titles and qualifications to focus on the whole person, their skills, strengths and ambition. That belief sits at the heart of everything we do.

Together with our other brands across the Leep Group, Leep Talent provides a 360-degree, career-lifecycle approach to skills and workforce development, equipping learners to thrive and empowering employers to build future-ready teams.

Position Overview:

To be successful in this role you will need to think strategically and creatively to generate new starts for our full range of apprenticeship offerings while ensuring a high level of client satisfaction. 

You will identify and develop new opportunities, approaches and solutions to key clients that allows for the expansion of our business offering. You will be confident, highly personable, with strong interpersonal and excellent communication skills, and an ability to build strong relationships, you will have exceptional commercial acumen and an entrepreneurial mindset to build strong value propositions for our clients. Our focus is on technical pathways so to be successful you will need to be technically minded, comfortable talking about Tech and digital solutions. 

Responsibilities

In common with all staff:

• To support the Leep Talent’s mission, vision, values, and strategic objectives
• To implement Leep Talent’s Equality and Diversity policies
• To take responsibility for one’s own professional development and participate in relevant internal and external activities
• To implement the Leep Talent’s health and safety policies and practices
• To contribute to Leep Talent’s commitment to continuous improvement as identified in Leep Talent's quality assurance systems
• To be committed to Leep Talent’s safeguarding procedures and high priority to be given to the safeguarding of learners

Role Responsibilities

• Deliver excellent client service and satisfaction with the support of the delivery.
• Manage client stakeholders and increase apprenticeship revenue within a portfolio of strategic, large enterprise client accounts.
• Increase revenues for each account through expanding the scope of programmes delivered to existing contacts and business areas as well as new business units to create growth in a full suite of pathway delivery.
• Generate new leads and build your network within your accounts.
• Build and maintain a healthy personal pipeline to deliver and exceed quarterly and annual targets.
• Create proposals and deliver pitches successfully.
• Regularly measure and report on key performance indicators and management information.
• Support and coach colleagues while sharing best practice and contribute to the development and continuous improvement of systems, processes, and ways of working within the team.
• Work closely with delivery, compliance, and marketing teams, collaborating to deliver exceptional customer experience/satisfaction and consequently long-term client relationships and high account growth.
• Working on strategies that allow us to become the partner of choice.
• Any other related duties as required by the business objectives within the scope of the role.

Candidate Requirements:

• High levels of Pace, Passion & Persuasion – it’s what we look for in all our hires!
• Proactive and highly organised, able to effectively manage time across multiple priorities.
• Enthusiastic, positive and self-motivated with the ability to plan and deliver to targets and deadlines.
• Excellent written and verbal communication and presentation skills.
• Customer-focussed and committed to strong relationships and gold-standard service.
• High level of accuracy and attention to detail.
• Strategic and creative thinker with strong problem-solving skills and the ability to navigate difficult / uncertain situations.
• Confident working with senior stakeholders, demonstrating presence and authority.
• Strong negotiation, influencing and closing skills.
• Team-player who values collaboration and the benefits of everyone succeeding.
• Personable, presentable, and professional with exceptional people skills.
• Passionate about learning, self-development/improvement and open to feedback - we are an education company and are always learning ourselves.

Equal Opportunities:

Leep Talent is an equal opportunities employer and is committed to recruiting, appointing, and employing staff in accordance with all relevant legislation and best practice (Equalities Act 2010). Job vacancies are advertised online to ensure they are accessible to all members of the community. The recruitment and selection process is applied fairly and consistently to everyone applying for positions within Leep Talent.

Any feedback on our approach to hiring is always welcome, please feel free to email our Chief Information Officer at Lewis.Fraser@LeepGroup.com

This job description describes (but does not limit) the main duties and responsibilities expected to be undertaken by the employee. This is subject to change and variation by Leep Talent as is necessary to respond to the needs of the business.

All roles at Leep Talent are subject to DBS Checks as part of our safer recruitment process and ongoing commitment to safeguarding all staff and learners in the business.

Salary: £45,000 - £55,000 p.a.

OTE: £20,000 - £25,000

Reference: LI026