About the Employer:
This organisation is a UK-based wealth management firm with a strong focus on delivering long-term value for clients, employees and stakeholders.
The business operates nationally with multiple UK locations and supports a growing client base through a personalised, transparent and client-first approach.
Technology plays a central role in enabling the firm’s growth strategy. The organisation is investing in a modern technology stack, adopting a product-led development model and delivering solutions through agile frameworks.
The Technology function is responsible for:
- Software Development
- Data Engineering
- Infrastructure
- DevOps and Automation
- Service Delivery
The company fosters a culture built on belonging, respect, integrity, conviction and entrepreneurship, encouraging employees to contribute ideas that strengthen the business and enhance the client experience.
Role Overview
The Service Centre is the front-facing function of the Technology department, providing essential support to both internal colleagues and external clients.
As a Trainee Service Centre Analyst, you will deliver high-quality IT support to employees across multiple UK locations, as well as to clients using online portals and mobile applications.
This role offers the opportunity to work with enterprise-grade financial systems while developing technical and professional skills through hands-on experience.
Key Responsibilities:
- Receive and manage service requests via email, telephone and walk-up support, following agreed procedures.
- Prioritise, diagnose and resolve incidents in line with defined service standards.
- Fulfil service requests according to documented processes.
- Perform security administration tasks, including provisioning access to IT resources.
- Conduct daily IT operational checks.
- Create and maintain troubleshooting documentation and “How To” guides.
- Build and configure laptops and desktop workstations.
- Support office desk moves and equipment setups as required.
- Liaise with third-party suppliers for escalations, managed services and procurement quotes.
- Provide additional support as requested by the Service Centre & Delivery Manager.
Skills & Experience:
Desirable Technical Knowledge
- Familiarity with Apple iOS devices.
- Basic understanding of information security concepts and associated risks.
Skills, Competencies and Attributes
- Positive, proactive attitude with a willingness to learn and take on new challenges.
- Strong customer service mindset.
- Excellent time management and organisational skills.
- Strong written and spoken English.
- Clear and confident verbal and written communication skills.
Regulatory Responsibilities
- Ensure compliance with applicable legal and regulatory requirements at all times (e.g. financial services regulation, data protection, anti-money laundering and health & safety obligations).
- Adhere to internal policies relating to conduct, security, culture and business compliance procedures.
Benefits
- Competitive salary.
- Discretionary bonus scheme.
- Opportunity to gain hands-on experience within a professional technology environment.
- Exposure to enterprise-grade systems and financial services technology.
Disclaimer
This job description outlines the general nature and level of responsibilities associated with the role. It is not intended to be an exhaustive list of duties. The successful candidate may be required to undertake additional responsibilities within their capabilities. The organisation reserves the right to amend the role in response to business needs or external developments.
Apply now to Leep Talent and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
Salary: Up to £32k p.a.
Reference: LR004