Learner Experience Coordinator

About us:

At Leep Talent, part of the Leep Group, we are committed to powering up potential for individuals and organisations through high-quality training, apprenticeships and professional development. As a collective of specialist training providers, the Leep Group works together to deliver a complete, people-first training solution, supporting learners and employers across the UK.

Leep Talent specialises in IT, digital and HR training, delivering apprenticeships, skills bootcamps and short courses designed around real workplace needs. Our programmes are employer-led and focused on building practical skills, confidence and long-term career resilience. Key qualifications include recognised CIPD, CompTIA and Microsoft certifications, ensuring learners gain industry-relevant knowledge that makes an immediate impact.

Across the Leep Group, we support over 20,000 learners each year, helping people at every stage of their career journey, from pre-employment and entry-level training through to upskilling and career progression. With a strong focus on accessibility and social impact, many of our programmes are 100% government-funded, removing barriers and creating opportunity for all.

We believe the world of work is evolving, and real progress happens when organisations look beyond job titles and qualifications to focus on the whole person, their skills, strengths and ambition. That belief sits at the heart of everything we do.

Together with our other brands across the Leep Group, Leep Talent provides a 360-degree, career-lifecycle approach to skills and workforce development, equipping learners to thrive and empowering employers to build future-ready teams.

Position Overview:

We are recruiting a talented individual to join us to work full time in our learner experience team who supports the onboarding and induction of all apprentices for the first 12 weeks of their learner journey. We are looking for an individual who can provide an effective and innovative customer-centric experience to our apprentices. 

This role requires the successful candidate to be trained and able to work across both the Onboarding and Learner Experience (LET) divisions, ensuring a seamless and high-quality learner journey from initial assessment and onboarding through to the end of the first 12 weeks. The postholder will play a key part in supporting assessment days, conducting onboarding interviews, completing Recognition of Prior Learning (RPL) processes, and providing early engagement and retention support.

Responsibilities 

In common with all staff:

• To support the Leep Talent’s mission, vision, values, and strategic objectives
• To implement Leep Talent’s Equality and Diversity policies
• To take responsibility for one’s own professional development and participate in relevant internal and external activities
• To implement the Leep Talent’s health and safety policies and practices
• To contribute to Leep Talent’s commitment to continuous improvement as identified in JITs quality assurance systems
• To be committed to Leep Talent’s safeguarding procedures and high priority to be given to the safeguarding of learners

Role Responsibilities

• To ensure that learners are fully enrolled on to their apprenticeship pathways effectively and efficiently adhering to the administration process and in line with enrolment targets.
• To plan, coordinate, and facilitate apprentice assessment days, ensuring that all candidates are appropriately assessed, documented, and progressed through the onboarding pipeline.
• To conduct onboarding interviews with new apprentices, verifying eligibility, identifying learner needs, and completing the Recognition of Prior Learning (RPL) process accurately to ensure learners are placed on the correct pathway and level.
• Be confident in hosting and leading employer induction sessions, ensuring all relevant correspondence and documentation are issued quickly, accurately, and efficiently.
• Provide training to learners on how to use education systems such as OneFile, BKSB, learner management systems, Off the job training inputting
• To be the first point of contact for learner queries, answering or sign-posting as appropriate and to work collaboratively with the wider business to ensure efficiency and a smooth learner journey.
• To work with the scheduling team to ensure all workshop delivery and functional skills workshops are scheduled and dates communicated to both the learner and employer and track the Retention.
• Deliver an efficient and well organised administrative function that supports learner progress from enrolment through the first 12 weeks, proactively identifying and escalating any learners at risk or causing concern.
• To produce learner statistics and reports on a regular basis for analysis to management teams demonstrating the relevant information in line with set KPIS
• To ensure that learner records are accurate and maintained and always comply with relevant legislation and internal compliance and quality requirements.
• Be able to provide handover information to businesses coaches to ensure smooth continuation of the learner’s journey.
• Conduct regular reviews
• Be confident with Ofsted and ESFA requirements.
• Carry out any other tasks required by the company that are not specified above

Candidate Requirements:

Essential Skills

• Excellent oral and written communication skills with the ability to communicate effectively at all levels.
• Excellent organisational and time management skills
• Ability to prioritise, making sound and timely decisions using own initiative to meet tight deadlines.
• Ability to deliver interactive and engaging induction training to groups of apprentices.
• Ability to apply attention to detail.
• Ability to work effectively as part of a team.
• Excellent IT skills including Microsoft Excel, Word, PowerPoint, and Databases.
• High degree of commitment and professionalism.
• Proactiveness.
• Knowledge of the Apprenticeship sector.

Desirable Skills

• Educated at degree level or equivalent.

General Skills

• Approachable, positive and fair attitude.
• A team player with an adaptable approach to work.
• Ability to work under pressure and conflicting demands.
• Solutions orientated.
• Commercially astute.
• Seeking to improve own ability.
• Continued drive and determination.

Equal Opportunities:

Leep Talent is an equal opportunities employer and is committed to recruiting, appointing, and employing staff in accordance with all relevant legislation and best practice (Equalities Act 2010). Job vacancies are advertised online to ensure they are accessible to all members of the community. The recruitment and selection process is applied fairly and consistently to everyone applying for positions within Leep Talent.

Any feedback on our approach to hiring is always welcome, please feel free to email our Chief Information Officer at Lewis.Fraser@LeepGroup.com

This job description describes (but does not limit) the main duties and responsibilities expected to be undertaken by the employee. This is subject to change and variation by Leep Talent as is necessary to respond to the needs of the business.

All roles at Leep Talent are subject to DBS Checks as part of our safer recruitment process and ongoing commitment to safeguarding all staff and learners in the business.

Salary: £26,000 – £28,000 p.a.

Reference: LI012