Many organisations are currently utilising ITIL V4 within their business and now V5 has been introduced. This has led to people asking questions such as what are the differences, what business areas it can help strengthen and who should be using ITIL V5. Let’s dive into all below…
Why has a new version of ITIL been introduced?
A new version of ITIL is needed because the digital landscape has changed dramatically. 70% of digital transformation initiatives underperform, not because of technology, but because of service governance gaps. ITIL V5 will be known as the operational backbone that enterprises are currently missing as the digital world continues to evolve.
It has been developed to address these realities:
- Digital-first, product-centric enterprises require updated guidance. Previous versions focused mainly on services; modern organisations manage integrated products and services.
- AI and automation are reshaping operations. ITIL 5 provides an AI-native approach that helps organisations adapt and innovate confidently.
- Businesses need models that support agility and rapid change. ITIL 5 evolves to ensure adaptive, outcome-focused practices aligned with real-world needs.
- Organisations must continually demonstrate measurable value. The new framework strengthens the link between people, practices and technology to drive sustainable business results.
In short, ITIL® 5 evolves to match today’s AI-driven, fast-changing environment, offering clearer, more practical guidance that helps organisations grow.
ITIL V5 – What’s changing?
| What is staying the same? | What is new? |
| ITIL Guiding Principles | One unified Digital Product and Service Lifecycle |
| Four Dimensions of Service Management | Practical, experience‑driven application |
| ITIL Service Value System | Stronger focus on customer and employee experience |
| ITIL Practices (34) with only minor terminology updates | AI‑native guidance integrated across modules |
| Foundation as the single entry point | Clearly defined roles, responsibilities, and outcomes |
| The global trust, scale, and recognition of ITIL | Simplified qualification scheme aligned with job roles |
Who should be utilising ITIL V5 within their business?
- IT and Business Professionals: Those looking to align IT services with business goals in a digital-first, product-centric, and AI-driven world.
- Service Management Practitioners: Service Desk Analysts, IT support staff, and service managers aiming to upgrade their skills from previous versions (v3/4) to the latest standards.
What are the benefits of enrolling onto ITIL V5 with the support of Leep Talent?
We are vendor neutral and have an abundance of strategic advice to share. We offer over 2,200 accredited courses; all delivered through a streamlined approach that results in one contract and one invoice.
We negotiate cost savings to ensure maximum benefit to you and provide dedicated Learning Agent support throughout. With over 20 years of workforce development experience, we are well placed to support your organisation’s development needs.
Want to discuss more on ITIL V5?
The IT service management landscape is evolving. Are your skills evolving with it?
Book in a meeting today with our Learning Agent James McAdam and he can talk to you in depth on all aspects above and whether ITIL V5 would be a great fit for you individually or your organisation.